Warranty
We file the claim. You keep the invoice.
Every item we sell carries the manufacturer's warranty, and for the first twelve months we settle it ourselves rather than sending you to a service centre.
Counter swap window
12 months
Typical turnaround
72 hours
Longest coverage
36 months
Coverage by category
CategoryTermHow it is handled
Docks, hubs, cables24–36 monthsCounter swap in year one, brand channel after
Routers and networking24 monthsCounter swap in year one, brand channel after
Mice and keyboards12 monthsCounter swap for the full term
Power banks and chargers12–24 monthsCounter swap in year one
Laptops and printers12–36 monthsFiled with the brand, tracked by us
Bags, sleeves, protectors6 monthsManufacturing defects only
What is covered
Functional failurePorts, controllers, radios and cells that stop working under normal use.
Manufacturing defectsLoose hinges, failed solder joints, split captive cables.
Dead on arrivalAnything faulty in the first seven days is replaced outright, not repaired.
Not coveredPhysical damage, liquid ingress, non-compliant chargers, cosmetic wear, and units bought elsewhere.
How a claim runs
01
Message the desk
WhatsApp the invoice number and a short description. No form.
02
We reproduce it
On our own bench, so you never receive a second unit with the same fault.
03
Swap or file
In-stock SKU inside twelve months means immediate replacement.
04
Term carries over
The replacement inherits the remaining term, not a fresh clock.
Have a unit that is misbehaving?Message the warranty desk with the invoice number and we will tell you within the hour whether it is a swap or a service case.
Contact the warranty desk
Ready when you are
Genuine tech, on the shelf and out the door today.
7-day replacement, delivered across Bangladesh with cash on delivery.