Returns
Seven days, no diagnostics argument.
If something arrives faulty or is not what the listing described, it goes back. We do not ask you to prove it first, and we do not restock-fee you for our own mistake.
Replacement window
7 days
Refund window
3 days
Restocking fee
None
What you can return
SituationWindowOutcome
Dead on arrival7 daysStraight replacement from stock
Not as described7 daysReplacement or full refund
Wrong item sent7 daysWe collect and replace, our cost
Changed your mind, unopened3 daysRefund minus delivery
Changed your mind, opened–Not accepted on electronics
Faulty after 7 daysWarranty termHandled as a warranty claim
Items we cannot take back
Opened software licences and activation keys, consumables such as ink and thermal paste once unsealed, and custom-built PCs after assembly has begun. Screen protectors that have been fitted are also final, we fit them free at the counter precisely so that mistakes are ours to absorb, not yours.
How to start one
01
Open a case
From your account, or message the counter with the order number.
02
Keep the box
Original packaging is not required for faults, but it speeds a refund.
03
We collect
Inside Dhaka our rider picks it up, usually the next working day.
04
Resolved in 72 hours
Replacement dispatched or refund issued to the original payment method.
Something arrived wrong?Open a case with the order number and photographs. Most are resolved the same day inside Dhaka.
Start a return
Ready when you are
Genuine tech, on the shelf and out the door today.
7-day replacement, delivered across Bangladesh with cash on delivery.